● Live Sessions
🔥 Most Enrolled
✓ ISO 9001 Certified
Complete ITIL 4 Foundation & Managing Professional - IT Service Management Mastery
Master ITIL 4 framework with comprehensive training covering Foundation, Managing Professional, and Strategic Leader for IT service management excellence and global certification.
250+
MNC Partners
2.4–4.5 LPA
Starting Salary
5
Certificates
9,589+
Students Placed
Course Key Highlights
Complete ITIL 4 Foundation to Managing Professional training
Globally recognized ITSM certification preparation
Service lifecycle management and value streams
Incident, problem, and change management practices
Service catalog and service level management
Continuous improvement and value creation
Real-world ITSM implementation projects
Expert instruction and certification exam preparation
Why Should You Opt For This Course?
✓
Anyone seeking a basic understanding of ITIL 4.
✓
IT professionals new to ITIL.
✓
Teams involved in IT service delivery.
✓
Career advancement in IT service management and consulting
What Will You Learn?
Basics of ITIL 4 and service management.
Practical skills for managing IT services and workflows.
Strategic alignment of IT and business goals.
Advanced application of ITIL principles in real-world scenarios.
Enterprise ITSM tool integration and automation practices
Who Should Enroll?
🎓
UG/PG Students
IT, Computer Science, Engineering students seeking IT service management skills
💼
IT Professionals
IT managers, service desk professionals, and ITSM practitioners
🔄
Working IT Professionals
IT consultants and professionals seeking ITIL 4 certification and career advancement
Prerequisites
Basic understanding of IT concepts and terminology, no prior ITIL experience required
Desire to learn IT service management frameworks and best practices
Course Curriculum
8 comprehensive tracks · 51 modules · 4h 36m total length
INTRODUCTION OF ITIL
▶ ITIL
Play Preview
Duration: 9m
▶ IT Support Roles
Play Preview
Duration: 2m
▶ INCIDENT MANAGEMENT TOOLS
Play Preview
Duration: 16m
▶ TICKETING SYSTEM
Duration: 9m
▶ TICKETING BENEFITS
Duration: 2m
▶ JIRA Service Management Tools
Duration: 9m
▶ Lab: Jira Management Tools
Duration: 17m
▶ QUIZ
Duration: 2m
Hardware and Network Trobleshooting
▶ Hardware Trobleshooting
Duration: 24m
▶ Network Troubleshooting Command
Duration: 16m
▶ Hardware Tools
Duration: 6m
▶ Lab: Trobleshooting
Duration: 13m
▶ QUIZ
Duration: 3m
Network Security
▶ Network Security
Duration: 3m
▶ Network Security Types
Duration: 12m
▶ Enqryption
Duration: 6m
▶ Testing Technique
Duration: 2m
▶ Types of Network Testing
Duration: 3m
▶ QUIZ
Duration: 2m
ITSM: IT Service Management
▶ ITSM
Duration: 2m
▶ ITIL Service life cycle
Duration: 3m
▶ Service Level Agreement
Duration: 3m
▶ Incident Request and Service request
Duration: 5m
▶ QUIZ
Duration: 3m
Microsoft Office 365 and Microsoft Outlook
▶ Microsoft Office 365 and Microsoft Outlook
Duration: 8m
▶ Microsoft office 365 Benefits
Duration: 4m
▶ Types Of OFFICE 365 Licenses
Duration: 4m
▶ Add and Configure users in Admin Center
Duration: 7m
▶ Microsoft Outlook
Duration: 4m
▶ POP3 Vs IMAP mail Server
Duration: 2m
▶ Outlook Troubleshooting
Duration: 5m
▶ Lab: Microsoft Office 365 and Microsoft Outlook
Duration: 23m
▶ Quiz
Duration: 2m
VIRUS
▶ Virus
Duration: 3m
▶ Malicious Software
Duration: 2m
▶ Malicious Software Types
Duration: 2m
▶ Virus Protection
Duration: 2m
▶ Quiz
Duration: 2m
FIREWALL
▶ FIREWALL
Duration: 2m
▶ FIREWALL HISTORY
Duration: 2m
▶ FIREWALL TYPES
Duration: 3m
▶ How Firewall Work
Duration: 4m
▶ FIREWALL APPLICATION
Duration: 6m
▶ QUIZ
Duration: 3m
Incident Management
▶ Incident Management
Duration: 2m
▶ Incident Management Activities
Duration: 2m
▶ Incident Management I/O & O/P
Duration: 2m
▶ Benefits
Duration: 2m
▶ Road Blocks
Duration: 1m
▶ Roles and Responsibilities
Duration: 2m
▶ QUIZ
Duration: 3m
Your Instructors
A
admin
Course Projects
Complete IT Service Management Implementation Project
Design and implement ITIL 4 service management practices including incident management, change management, service catalog, and continuous improvement workflows
Tools You'll Work With
⚡ ITIL 4 Framework, ServiceNow, Jira Service Management, BMC Remedy, Freshservice, Service Desk Tools
⚡ Microsoft Teams, Confluence, Monday.com, Zendesk, ManageEngine ServiceDesk Plus
Certificates You Earn
Career certifications validate expertise in a specific field, enhancing credibility and job prospects.
Industry-Recognized Certificate
Course Completion
Placement Assistance
Career Scope After This Program
IT Service Manager, ITSM Consultant, Service Delivery Manager, Change Manager, Incident Manager, Problem Manager, IT Operations Manager
IT Director, Release Manager, Service Transition Manager, Continual Service Improvement Manager
Frequently Asked Questions
What is ITIL 4 certification?▼
ITIL 4 certification is a globally recognized credential that validates your expertise in IT service management. It covers Foundation, Managing Professional, and Strategic Leader levels, demonstrating proficiency in ITSM practices, service delivery, and business alignment.
